Shipping/Delivery Policy

Effective Date: 10th August 2026

Flowers and the Word

Shipping/Delivery Policy

Flowers and the Word provides local flower delivery throughout Ipswich and most surrounding suburbs.

Delivery is currently available Monday to Saturday, subject to availability.

Delivery Fees

Delivery fees are calculated based on the delivery address and will be displayed at checkout before payment is made. Customers will have an opportunity to review the delivery fee and total order cost before completing their purchase.

Delivery areas and pricing may change from time to time.

Same-Day Delivery

We offer same-day delivery for orders placed before the following cut-off times:

Monday – Friday: order by 9am — deliveries run between 11am and 4pm
Saturday: order by 9am — deliveries run between 11am and 3pm

We offer same-day delivery Monday to Saturday, subject to:

order cut-off times;
flower availability;
delivery capacity; and
weather or unforeseen circumstances.

While we always do our best to meet requested delivery times, exact delivery times cannot be guaranteed.

Delivery Addresses

Please ensure all delivery information is accurate before placing your order.

This includes:

recipient’s name;
delivery address;
phone number (if available); and
any helpful delivery instructions.

Incorrect or incomplete information may delay delivery or result in additional delivery charges.

If the recipient is not home or unavailable, we may contact the recipient or purchaser, leave the flowers in a safe and suitable location where it is reasonable to do so, or arrange redelivery where possible.

Before leaving an order, we will consider factors such as weather, direct sunlight, access by animals or the public, and any delivery instructions provided. Where reasonably practicable, we will notify the purchaser or recipient that the delivery has been completed and where the order was left.

Orders left in a safe and suitable location in accordance with the customer’s delivery instructions, or after reasonable attempts to complete delivery, will generally be considered delivered. Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Additional delivery fees may apply if redelivery is required because incorrect or incomplete delivery information was supplied, the premises could not be safely accessed, or redelivery is requested by the customer.

Hospital Deliveries

Hospital deliveries are welcomed where permitted by the hospital.

Customers are responsible for providing accurate patient information, including:

full name;
ward, room and bed number
any other relevant details.

Delivery is subject to hospital policies and visiting arrangements.

Business Deliveries

For deliveries to workplaces or businesses, we recommend confirming the recipient will be available during business hours.

Flowers and the Word cannot guarantee successful delivery where the recipient has left the premises before delivery.

Weather and Unexpected Delays

Occasionally, deliveries may be delayed due to:

severe weather;
traffic incidents;
road closures;
vehicle issues; or
other unforeseen events beyond our control.

If a significant delay occurs, we will contact you as soon as reasonably possible.

Questions

If you have any questions regarding delivery, please contact us before placing your order.

Flowers and the Word

✉ admin@flowersandtheword.com.au

🌐 flowersandtheword.com.au

We’re always happy to assist.