Privacy policy

Effective Date: 30th August 2026

Welcome

At Flowers and the Word, we believe trust is just as important as the flowers we deliver.

When you place an order with us, create an account, or contact us, you're trusting us with your personal information. We take that responsibility seriously and are committed to handling your information with care, respect and transparency.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information.

Flowers and the Word is an online florist based in Ipswich, Queensland, providing fresh floral arrangements and optional complimentary faith keepsakes to customers throughout Ipswich and surrounding suburbs.

By using our website or placing an order with us, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide to us

When you place an order, create an account, contact us or subscribe to our communications, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Recipient name

  • Recipient phone number (if provided)

  • Delivery instructions

  • Order details

  • Account login information (if you choose to create an account)

We only collect information that is reasonably necessary to provide our products and services.

2. Why We Collect Your Information

We collect personal information so we can:

  • Process your orders

  • Arrange delivery of your flowers

  • Contact you about your order

  • Respond to enquiries

  • Create and manage customer accounts

  • Process secure payments through Shopify Payments

  • Improve our website and customer experience

  • Meet our legal obligations

If you choose to subscribe to our mailing list, we may also send you updates, promotions or news about Flowers and the Word. You can unsubscribe at any time using the link included in our emails.

3. Recipient Information

Many of our customers purchase flowers for family members, friends, colleagues or loved ones.

To complete these deliveries, we may collect the recipient's:

  • Name

  • Delivery address

  • Phone number (if provided)

  • Delivery instructions

We use this information only to complete the delivery and provide customer service relating to that order.

We do not use recipient information for marketing unless the recipient independently chooses to subscribe to our communications.

4. Customer Accounts

You may choose to create an account when shopping with us.

Creating an account allows you to:

  • View previous orders

  • Save delivery addresses

  • Manage your account details

  • Enjoy a faster checkout experience

You are responsible for keeping your login details secure.

5. Payments

Flowers and the Word does not store your full payment card details.

Payments made through our website are securely processed using Shopify Payments.

We recommend reviewing Shopify's Privacy Policy to understand how they manage payment information.

6. Sharing Your Information

We only share your information where it is reasonably necessary to operate our business.

This may include trusted service providers such as:

  • Shopify

  • Shopify Payments

  • Delivery service providers

  • Technology providers that help operate our website

We do not sell your personal information.

We may also disclose information where required by Australian law.

We may use Klaviyo to manage email and SMS subscriptions, customer communications and marketing activities. Information shared between Shopify and Klaviyo may include names, email addresses, phone numbers, subscription preferences, order information and website or communication activity.

We only send commercial electronic messages where permitted by Australian law, and recipients may unsubscribe at any time.

7. Cookies, Analytics and Tracking Technologies

Our website may use cookies and similar technologies to operate our online store, remember preferences, understand how our website is used, measure website performance and support advertising and marketing activities.

These technologies may be provided by Shopify and other third-party service providers, including analytics and advertising providers.

Where consent is required by applicable law, we will obtain consent before using relevant non-essential cookies or tracking technologies.

You may also be able to manage certain cookie and privacy preferences through the options provided on our website or through your browser settings.

Information collected through these technologies will be handled in accordance with this Privacy Policy and applicable Australian law.

8. Customer Reviews and Judge.me

We use Judge.me to request, collect, verify, manage and display customer reviews.

When we invite you to leave a review or you submit a review, we and Judge.me may process information including your name or display name, email address, order and product information, rating, written review and any photographs or videos you choose to upload. Technical information, such as an IP address or device information, may also be processed for verification, security and fraud-prevention purposes.

Your email address is used to verify and manage your review and is not ordinarily displayed publicly. Your display name, rating, review and any submitted photographs or videos may be displayed publicly on our website. Depending on the services enabled, published review content may also appear on Judge.me, Shopify, the Shop app, search engines or other connected review and sales channels.

Judge.me and its service providers may process information outside Australia. Further information about how Judge.me handles personal information is available in the Judge.me Privacy Policy at https://judge.me/privacy.

Review-request and reminder emails will only be sent where permitted by applicable electronic marketing laws. These messages will identify Flowers and the Word as the sender and provide an option to unsubscribe where required.

To request access to, correction of or deletion of personal information held by Flowers and the Word, please contact us at admin@flowersandtheword.com.au. Requests relating to reviews processed through Judge.me may also be made directly to Judge.me or managed through the reviewer’s Judge.me account. Where appropriate, we will assist with or direct the request to the relevant service provider. Removal from third-party platforms may take time and may require a separate request to that platform.